Over the years I've sent envelopes via Certified Mail, Return Receipt Requested. The goal is to have positive proof that the documents have been received by the person or agency to whom the article was addressed. The green form that is to be returned to the sender has a place for the recipient's name and signature, plus a space for the delivery date. There are places for other data, but these three are the most important.
Within the last year I have received several Return Receipts with no name and no signature, scrawled initials but not printed name, no delivery date, and other combinations of lack of information. USPS regulations specify that the form be filled out in its entirety. I didn't design the form! I've even written a note on the top of the form: "Signature and printed name are REQUIRED." It hasn't helped.
What is causing the lack of required information?r Are recipients thinking that their privacy is being invaded?r Probably not; in all cases the envelopes were sent to offices within town halls. The workers' identity is a matter of public record.
Are the people who actually deliver the mail not paying attention?r Maybe. Perhaps they are over-worked because the USPS is trying to cut costs. It's funny, though, that both UPS and FedEx drivers seem to be able to collect a signature and a name for every single package that I've ever sent.
If you have occasion to send documents (or anything else) and fill out the green Return Receipt card, but fail to get a signature and legible first and last name, please take the card to the Postmaster of the Post Office from which you bought the services and get your money back. It is only by customers complaints that this problem will be solved.
Comments are welcome; spam is not. Contrasting opinions are welcome; attacks are not.
21 November 2011
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